Community Manager

About The Position

Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.  

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors 

We are looking for an experienced Community Manager to join our team as an individual contributor, reporting to our Chief Customer Officer. The Community Manager will be the liaison between Silverfort, our customers, and partners. You will lead our community vendor selection, implementation, and preside over the Silverfort Community. Your goal is to drive community support, content distribution, and digital engagement to build brand presence and trust, positively impacting Silverfort’s retention and advocacy goals.

Responsibilities

• Shape Silverfort community strategic vision. 
• Lead community software vendor evaluation, selection, and implementation.  
• Preside over the Silverfort community driving customer awareness, membership and community engagement through customer outreach and content.   
• Collaborate with Silverfort cross functional teams on how to best leverage the community for driving advocacy, EA programs, feature requests, product research requests, retention, upsell, and lead generation.  
• Develop effective feedback loops to ensure key insights and learnings from the community are being captured and shared with appropriate stakeholders.  
• Define and share reports on community KPIs that assess the effectiveness and ROI of the community to help identify areas of improvement.  

Requirements

• Minimum three years of community experience.  
• Advanced knowledge of one or more enterprise-class community engagement platforms.  Ideally, experience launching or scaling a customer community platform.   
• Strong interpersonal skills and experience building positive cross-functional, customer and partner relationships, with a specific desire to engage customers, understand and anticipate their needs, and create tailored outreach and engagement strategies.  
• Excellent verbal and written communication abilities, coupled with adeptness in distilling technical details. 
• Data-driven with the ability to gather and analyze information to produce strategic insights.  
• Highly organized, able to project management and prioritize various activities.  
• Quick learner with an intuitive mindset, excellent problem-solving skills, and the ability to adapt, learn, and iterate.