This privacy policy (“Privacy Policy“) governs how we, Silverfort, Inc. and its subsidiaries (“Silverfort” “we“, “our” or “us“) use, collect and store information pertaining to you (“User“, “you“) such as in the following use cases:
The Website and the App are individually and collectively referred to herein as the “Services“
We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals.
Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.
Table of contents:
This Privacy Policy can be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.
Personal Data we collect | Why is the Personal Data collected and for what purposes? | Legal basis (GDPR only, if applicable) | Third parties with whom we share your Personal Data | Consequences of not providing the Personal Data |
When you browse or visit our website | ||||
Cookies, analytic tools and log files. For more information, please see our cookie policy https://www.silverfort.io/company2/cookies-policy/) | Marketing, analytics, analysis, market research, to improve our website | Consent Legitimate interest (e.g.,essential cookies) | For more information, please see our cookie policy https://www.silverfort.io/c ompany-2/cookies-policy/) | Cannot collect and store the information; Cannot use or access some parts of the website |
When you make use of, or interact with our Website | ||||
When you request a demo/ schedule a demo | ||||
• Full name • Email Address • Job title • Company name • Phone number • Country & State • Message • Any other information that you decide to provide/supply us | • To schedule a demo • To send you more information about Silverfort | Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract Legitimate interest (e.g. to provide a demo) | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) • Salesloft (customer engagement tool) • AWS Redshift (analytic insights) | Cannot send you more information about Silverfort Cannot schedule a demo Cannot respond your query |
• Full name • Email Address | • To send marketing communications. | Consent | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) | Cannot send you marketing communications |
When you contact us (e.g., to request more information, to make an appointment with us) | ||||
• Full name • Email Address • Job title • Company name • Phone number • Country & State • Information regarding how we can help you Message • Any other information that you decide to provide/supply us | To process and answer questions To provide support (e.g., to solve problems, bugs or issues) To customize your experience |
Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract Legitimate interest (e.g. to respond to your request) | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) • Salesloft (customer engagement tool) |
Cannot assist you and respond your query Cannot provide support Cannot customize your experience |
• Full name • Email Address | To send marketing communications. | Consent | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) | Cannot send marketing communications |
When we have audio calls | ||||
Call recordings | Internal call analytics and internal educational purposes | Depending on the context, consent or legitimate interest | 3rd party platform – Gong (Customer call recordings and analytics) | Cannot perform internal call analytics and limited internal education |
When we process your job application | ||||
• Full name • Email Address • Phone number • Resume/CV • LinkedIn profile • Any other information that you decide to provide/supply us | • To process your job application • To assess the candidate Note: For the avoidance of doubt, this use case shall apply to the CVs submitted by the Website or by any other methods (e.g., HR and recruitment agencies ) |
Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract Legitimate interest (e.g. to assess a candidate) | 3rd party platforms, such as for the following purposes: • Comeet (job applicant tracking system) • Box.com (storage) • Microsoft O365 (email service) |
Cannot process your job application Cannot assess your suitability as a candidate |
When you subscribe to email updates | ||||
• Email Address | • To send you more information about Silverfort and marketing communications |
Consent Legitimate interest (e.g. to send you marketing communications about Silverfort) | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) | Cannot send you marketing communications |
When you request to become a partner | ||||
• Full name • Job title • Company name • Email Address • Phone number • Country • Message • Any other information that you choose to share with us | • To assess you as a partner • To analyze your profile • To contact you with information about becoming a Silverfort partner |
Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract Legitimate interest (e.g. to assess a partner) | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) • Salesloft (customer engagement tool) • Docusign (digital signing tool) |
Cannot asses you as a partner Cannot analyze your profile Cannot send you more information about becoming a partner |
When you log into the partner portal | ||||
• User • Password | • To log in into the partner’s portal • To access partner knowledge base • To register deals with Silverfort |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. Legitimate interest (e.g. to log in into the portal). | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • ZenDesk (technical support and knowledge base) • Salesloft (customer engagement tool) | Cannot log in into the portal |
When you contact us for support purposes (including, when you access the support platform of Silverfort) | ||||
• Full name • Email Address • Company name • Phone number • User and Password • Message/support problem • Any other information that you choose to share with us | • To access the support platform • To open support tickets • To access knowledge base and documentation |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. Legitimate interest (e.g. to log in into the portal) | 3rd party platforms, such as for the following purposes: • ZenDesk (technical support and knowledge base) • When you call to the support center, we use Voicenation (call center services for support) • Slack (internal communications) • Everafter AI Ltd. |
Cannot access the support platform Cannot open support tickets Cannot access knowledge base and documentation |
When you use Silverfort Platform | ||||
When you sign up for an account, log in and/or purchase our services | ||||
• Full name • Business Email Address • Password • Usage pattern (logs from the use of the Platform) • IP address • Any other information that the user may keep as part of the login process, to the extent that it includes Personal Data. | • To provide access to our Platform To create an account • To make the Platform features available to you • To fulfill your requests for products and/or services and for related activities (e.g., product and service, account management, support and to provide other services related to your relationship with) • To perform/execute the agreement • To grant you access to the services (our Platform) • To improve and customize user experience |
Performance of a contract to which the data subject is party. Legitimate interest (e.g. to provide you with Silverfort’s services). | 3rd party platforms, such as for the following purposes: • Google Firebase (for mobile app operation) • Microsoft Azure (cloud) • Docusign (digital signing tool) • Skytap (demo test environment) • Snowflake, Inc. | Cannot provide access to our Platform Cannot create an account Cannot make the Platform features available to you Cannot fulfill your requests for products and/or services and for related activities (e.g., product and service, account management, support and to provide other services related to your relationship with) Cannot perform/execute the agreement Cannot grant you access to the services (our Platform) Cannot improve and customize user experience |
When you create administrators for your use of the Platform | ||||
•Full name •Business email address •Password •Usage pattern (logs from the use of the Platform) •IP address •Any other information that the user may keep as part of the log-in process, to the extent that it includes Personal Data | •To create administrator users for your use of the Platform • To perform/execute the agreement • To grant you and your admin users access to the services (our Platform) • To manage your everyday business needs (e.g., administration) | Performance of a contract to which the data subject is party. Legitimate interest (e.g. to provide you with Silverfort’s services). | 3rd party platforms, such as for the following purposes: • Google Firebase (for mobile app operation) • Microsoft Azure (cloud) | Cannot create administrator users for your use of the Platform Cannot perform/execute the agreement Cannot grant you and your admin users access to the services (our Platform) Cannot manage your everyday business needs (e.g., administration) |
When your administrator user create users for your use of the Platform | ||||
• Full name • Business email address • Password • Usage pattern (logs from the use of the Platform) • IP address • Any other information that the user may keep as part of the log-in process, to the extent that it includes Personal Data | • To create regular users for the use of the Platform • To perform/execute the agreement • To grant you access to the services (our Platform) • To manage your everyday business needs (e.g., administration) | Performance of a contract to which the data subject is party. Legitimate interest (e.g. to provide you with Silverfort’s services). | 3rd party platforms, such as for the following purposes: • Google Firebase (for mobile app operation) • Microsoft Azure (cloud) | Cannot create regular users for the use of the Platform Cannot perform/execute the agreement Cannot grant you access to the services (our Platform) Cannot manage your everyday business needs (e.g., administration) |
When you attend a marketing event and/or we exchange business cards and you provide us with your Personal Data | ||||
•First name •Last name •Email address •Company name •Contact information •Any other data you decide to supply | •To establish a business connection | Depending on the context, consent or legitimate interest (e.g. send you more information about SilverFort in certain B2B situations) | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) | Cannot stay in touch with you Cannot deliver content |
• First name • Last name • Email address | • To send marketing communications | Consent | • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) | Cannot send you marketing communications |
When we acquire your Personal Data from third-party sources (such as lead-generation companies | ||||
•First name •Last name •Email address •Company name •Contact information | •To establish a business connection •To send marketing communications | Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent | 3rd party platforms, such as for the following purposes: •Salesforce.com (CRM) •HubSpot (marketing communications) •Microsoft O365 (email service) •Salesloft (customer engagement tool) | Cannot stay in touch with you Cannot deliver content |
When we use the Personal Data of our resellers, distributors, agents and/or finders | ||||
•First name •Last name •Email address •Company name •Contact information •Any other data you decide to supply | •To provide our services •To perform the applicable agreement •To communicate with our resellers, distributors, agents and/or finders •To send you more information about Silverfort | Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. Legitimate interest (e.g. contract –related communications) | •Salesforce.com (CRM) •HubSpot (marketing communications) •ZenDesk (technical support and knowledge base) •Microsoft O365 (email service) •Docusign (digital signing tool) | Cannot provide our services Cannot perform the agreement Cannot communicate with you |
•Full name •Email address | •To send marketing communications. | Consent | 3rd party platforms, such as for the following purposes: Salesforce.com (CRM) HubSpot (marketing communications) Microsoft O365 (email service) | Cannot send marketing communications |
When you become our customer | ||||
• Name • Last name • Email address • Job title • Company name • Phone number • Contact information • Any other data you decide to supply in the context of the contract | • Performance of the applicable contract • Contract-related communications • Sending updates | Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract Legitimate interest (e.g. sending updates about SilverFort) | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Azure (cloud) • AWS (cloud) • Logz.io (product analytics) • ZenDesk (technical support) • Box.com (storage) • Microsoft O365 (email service) • Salesloft (customer engagement tool) • Docusign (digital signing tool) | Cannot provide perform the contract Cannot provide some or all of the services |
When you become our supplier | ||||
• Name • Last name • Email address • Job title • Company name • Phone number • Contact information • Any other data you decide to supply in the context of the contract | • Performance of the applicable contract • Contract-related communications | Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract Legitimate interest (e.g. communicate with our suppliers) | 3rd party platforms, such as for the following purposes: • Box.com (storage) • Microsoft O365 (email service) • Docusign (digital signing tool) | Cannot provide perform the contract Cannot provide some or all of the services |
When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn) | ||||
• Full name • Email address • Company name • Job position • Social media profile • Any other data you decide to provide/supply | • To reply and/or respond to your request or question • To establish a first business connection/discussion • To send you more information about Silverfort | Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) • Salesloft (customer engagement tool) | Cannot reply or respond to your request Cannot establish a business connection |
• Full name • Email address | • To send marketing communications. | Consent | 3rd party platforms, such as for the following purposes: • Salesforce.com (CRM) • HubSpot (marketing communications) • Microsoft O365 (email service) | Cannot send marketing communications |
Finally, please note that some of the abovementioned Personal Data will be used for fraud detection and prevention, and for security purposes. The abovementioned Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize your Personal Data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).