Customer Solutions Specialist

About The Position

Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, and Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors. 

As a Customer Solutions Specialist you will be a Silverfort product expert, applying your knowledge of identity and security to drive successful deployments with our Enterprise and Strategic customers. You will collaborate with cross functional teams to understand and achieve customer use cases, ensuring they receive business value from the Silverfort platform. You will work closely with Success, Support, and R&D teams to improve our product and technical processes. 

Responsibilities

• Understand customer identity and security environment, goals, and use cases to design Silverfort architectures that meet their needs
• Guide Enterprise and Strategic customer teams deploying Silverfort, supplying technical guidance and sharing best practices to achieve successful outcomes
• Partner with Customer Success Managers, serving as their technical counterparts, to understand and drive adoption of customer use cases
• Review customer architectures to ensure continued value and make recommendations as Silverfort releases new features and functionality
• Deliver customer enablement through various training and engagement sessions 
• Advocate for your customers by navigating complex issues alongside the Engineering, Product and Sales teams

Requirements

• 4+ years of relevant experience in Post Sales / Customer Success / Solution Architecture, preferably in the identity or security space
• Strong understanding of Microsoft identity and access technologies, including Active Directory, Azure Active Directory, NTLM, and Kerberos
• Experience with modern federated identity and multi-factor authentication solutions such as Okta, Ping Identity, Duo Security
• Proven knowledge in networking and Information Security 
• Proven knowledge in working with Windows and Linux 
• Experience deploying virtual machines in VMware, AWS or Azure 
• Team player and relationship builder. Strong interpersonal skills allow you to build trusting relationships with customers and colleagues 
• Exceptional multitasking and organization skills. Comfortable prioritizing and managing between multiple projects/customer situations simultaneously
• Willingness to travel up to 25% of the time