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We are constantly looking for the most talented and passionate individuals to join our growing team. If you want to be part of an innovative group of people on a mission to reinvent secure authentication and eliminate the most significant cyber threats out there – come work with us!

AVAILABLE POSITIONS

Technical Customer Success Manager - Strategic Accounts

United States · Full-time

About The Position

Silverfort is a fast-growing cyber security startup with offices in Tel Aviv, which provides a unique authentication solution for enterprises. It enables AI-based adaptive authentication and ‘zero trust’ security for sensitive corporate and cloud resources, including systems that were impossible to protect until today, without requiring any agents or proxies. Silverfort has customers across the world, as well as strategic partnerships with leading vendors including Microsoft, Palo Alto Networks, Check Point and others. It was recognized as a Gartner ‘Cool Vendor’ for 2019.

In this role, you will help build Silverfort’s new customer relationships. You will collaborate with Product, R&D and Sales teams to solve any technical issues, ensure successful deployment and supply on going support to make our customers happy. We currently accept candidates based in Dallas, TX or New York, NY.

Responsibilities

  • Technically understanding - able to understand and drive technical challenges with big enterprise account.
  • Consultative mindset combined with project-based execution approach.
  • Great interpersonal skills, professional, insightful, value-driven.
  • Measure and monitor customer’s achievement of critical and key performance indicators.
  • Bring your skills that grasp key business and operational requirements and map them into the necessary Customer Success Plans.
  • Be accountable for adoption and renewal targets for assigned customers and for Customer Success programs.
  • Manage technically or politically raised situations or provide appropriate escalation guidance to others.
  • Excellent organizational abilities.

Requirements

  • 4+ years of relevant experience in Post Sales / Customer Success
  • Experience in technically managing big enterprise accounts 
  • Proven knowledge in Networking and Information Security. Cyber Security background, An advantage
  • Proven knowledge working with Linux and Windows (AD, Domain Controllers)
  • Cloud Technologies knowledge, An advantage
  • B.Sc. in Computer Science or equivalent, an advantage
  • Team player, motivated, communicative person
  • Willingness to travel up to 25% of the time

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