An identity threat detected is not an identity threat contained.
Incidents like Kerberoasting, lateral movement, and brute-force attacks don’t wait for manual triage. But when detection happens in one platform and response happens in another, the handoff between them becomes the vulnerability. Every minute spent routing, re-entering, and re-prioritizing is a minute the threat has to progress.
Silverfort’s integration with SolarWinds Service Desk eliminates that handoff entirely. The moment Silverfort detects an identity incident, it’s automatically raised as a SolarWinds ticket, enriched with incident type, priority, and the affected identity, and routed directly to the right assignee and queue through the categories and ownership models your team already has in place.
As the incident moves through its lifecycle, SolarWinds stays in sync, reflecting Silverfort’s acknowledged and resolved states automatically, so every responder works from a single, consistent source of truth.
Identity threats, on the same accountable response path as everything else your service desk handles.
Read this brief to understand:
- How Silverfort automatically raises identity incidents as SolarWinds tickets the moment they’re detected, enriched with full context and routed to the right owner without manual intervention
- How configurable priority mapping ensures the most critical identity threats—from brute-force attacks to lateral movement—are immediately flagged as Critical or High in the service desk queue
- How end-to-end status synchronization keeps SolarWinds aligned with Silverfort throughout the incident lifecycle, maintaining a single source of truth across both platforms