Committed to helping you.
Throughout your journey with us, our expert Customer Success team will be your trusted advisors, so you can get the most out of Silverfort.
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Browse our customer resources.
Silverfort Academy
Discover Silverfort on your own timeline through our exclusive Academy.
Designed to guide you through every step of your journey with us, from onboarding to leveling up your identity protection, you can browse customer workshops, how-to videos, and much more.
Included in the Academy is our free-of-charge Silverfort Certification Program, which covers a tailored learning path through self-paced courses, interactive hands-on labs, and dynamic live training sessions conducted by Silverfort experts.
Silverfort Community
Get to know other Silverfort customers by joining our community. The community includes exclusive customer forums, product updates, webinars, and specialty groups, and it’s open to ALL Silverfort customers!
Trust center
We are committed to absolute transparency in helping our customers assess the risks associated with our company and product. Silverfort Trust Center is the one-stop third-party diligence and risk management site for customers and prospective buyers of Silverfort.
This portal includes many key artifacts, including audit reports and certifications along with pre-filled SIG and CAIQ questionnaires for your consumption. Contact our security and risk management team if you have any questions.
Documentation center
Access all technical documentation, including release notes, product notes, technical specs and more, through our Documentation Center.
All registered Silverfort users can access the center by logging in via the button below. If you are an existing customer and do not have access to the documentation center, please contact [email protected] or [email protected] for assistance.
Your success is our success
Our success packages are tailored to meet the complexities of your environment and the business and technical outcomes that matter to you.
Expert-led onboarding
Silverfort’s expert-led deployment accelerates time-to-value while building your team’s confidence to deploy securely and operate independently. A dedicated Silverfort expert guides your team through every stage, from project kickoff and architecture design to configuration, testing, and pilot support.
Throughout the engagement, you’ll receive tailored workshops, technical guidance, and documented deliverables that keep your project aligned with your business goals.
Once deployment is complete, your Silverfort Customer Success Manager becomes your long-term partner, supporting ongoing optimization, enablement, and adoption. This approach is designed to shorten your path to production and empower your team with the expertise needed to manage Silverfort effectively for the long term.
Phase 1
Kickoff & planning
- Project kickoff meeting
- Licensing review
- Access to Silverfort Academy & Community
Phase 2
Architecture & design
- Solution enablement and planning workshop
- Customized architecture plan
- Prerequisites documentation
Phase 3
Setup & configuration
- Guided setup of Silverfort platform
- Configuration of licensed modules, integrations & protection policies
- Best practice guidance
Phase 4
Go-live readiness
- Assistance with pilot testing and policy refinement
- Silverfort admin training and knowledge transfer
- Transition to adoption
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Features
Standard
Premium
Diamond*
Support
Coverage
Standard Business Hours (P1 24×7)
Standard Business Hours (P1 24×7)
Standard Business Hours (P1 24×7)
Support Method
Email, online
Email, phone, online
Email, phone, online
Priority Case Assignment
Support Portal (Knowledge Base, Case Submissions)
P1 Response Time 24×7
2hr
2hr
1hr
P2 Response Time
10hr
8hr
6hr
P3 Response Time
2 days
24hr
12hr
P4 Response Time
5 days
3 days
24hr
Account Resources
Customer Success Services
Shared Resource
Named Customer Success Manager
Named Customer Success Manager
Technical Resource
Shared Resource
Named Customer Solutions Specialist
Named Customer Solutions Specialist
Engagement with Success Manager
Every other week
Weekly
Account Services
Exclusive Enhancements
Customized Workshops: policies, service accounts, reporting
Annual Health Check
Operational & Maintenance Communication
Business Review
Semi-annual
Quarterly
Product Roadmap Sessions
Cohort webinars
Yearly
Yearly
Threat Hunting
Add-on
Add-on
Add-on