JOIN OUR GROWING TEAM

We are constantly looking for the most talented and passionate individuals to join our growing team. If you want to be part of an innovative group of people on a mission to reinvent secure authentication and eliminate the most significant cyber threats out there – come work with us!

AVAILABLE POSITIONS

Technical Support Manager

Tel Aviv · Full-time

About The Position

Silverfort is a fast-growing cyber security startup with offices in Tel Aviv, which provides a unique authentication solution for enterprises. It enables AI-based adaptive authentication and ‘zero trust’ security for sensitive corporate and cloud resources, including systems that were impossible to protect until today, without requiring any agents or proxies. Silverfort has customers across the world, as well as strategic partnerships with leading vendors including Microsoft, Palo Alto Networks, Check Point and others. It was recognized as a Gartner ‘Cool Vendor’ for 2019.

In this role, you will be responsible to build a world class Technical Support center. You and the team will work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success and Sales teams to improve our product and technical processes.

Responsibilities

  • Manage the technical service center according to the SLA and KPI.
  • Build and Serve as a Team Leader for the Technical support team in Israel and be in charge to set clear objectives, be on top of service cycle progress.
  • Focus on teamwork, service excellence, and ownership for resolving customer issues.
  • Update & maintain clear guidelines for the escalation process.
  • Build different support processes and knowledge bases 

Requirements

  • 5+ years of experience in Technical Support roles
  • Proven experience in building a technical support center (Startup companies experience is a plus)
  • Process oriented with scale in mind
  • Hands on abilities – lead by example
  • Cyber Security or Identity/Authentication background, A big advantage
  • Proven knowledge working with Linux and Windows environments
  • Experience working with Active Directory, An advantage
  • Experience working with ZenDesk ticketing systems
  • Creative thinker and an amazing team player
  • Excellent Hebrew & English – both written and spoken
  • Working globally from Monday to Friday
  • Willingness to travel around 10% of the time (once possible)

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