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We are constantly looking for the most talented and passionate individuals to join our growing team. If you want to be part of an innovative group of people on a mission to reinvent secure authentication and eliminate the most significant cyber threats out there – come work with us!

AVAILABLE POSITIONS

Technical Customer Success Manager - APAC

Australia · Full-time

About The Position

Silverfort is a fast-growing cyber security startup, which provides a unique identity protection solution for large enterprises. Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. We develop cutting-edge cybersecurity technology that both solves urgent customer needs today and is also a game changer for years to come. 

We are looking for a Technical Customer Success Manager that will join an amazing group of people. In this role, you will help build Silverfort’s customer relationships. You will collaborate with Product, R&D and Sales teams to solve any technical issues, ensure successful deployment and supply on going support to make our customers happy.

Responsibilities

  • Build on going relationships with new customers in APAC region as the main point of contact in the company
  • Lead the full lifecycle of the on boarding process – from deployment, training to support activities
  • Represent our customer’s needs internally (product feedback, feature requests, etc.)
  • Operating and simulating complex issues alongside the Engineering, Product and Sales teams

Requirements

  • 4+ years of relevant experience in Post Sales / Customer Success / Solution Architecture
  • Proven knowledge in Networking and Information Security. Cyber Security background, an advantage
  • Proven knowledge working with Linux and Windows (AD, Domain Controllers)
  • Cloud Technologies knowledge, an advantage
  • Experience working in a B2B startup company is highly preferred
  • B.Sc. in Computer Science or equivalent, an advantage
  • Team player, motivated, communicative person
  • Willingness to travel up to 10% of the time

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