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We are constantly looking for the most talented and passionate individuals to join our growing team. If you want to be part of an innovative group of people on a mission to reinvent secure authentication and eliminate the most significant cyber threats out there – come work with us!

AVAILABLE POSITIONS

Technical Support Engineer

Tel Aviv · Full-time · Intermediate

About The Position

Silverfort is a fast-growing cyber security startup with offices in Israel, US and Singapore, which provides a Unique Identity Protection solution for enterprises. We are looking for a Technical Support Engineer to join our growing team

In this role, you will work with our customers to resolve technical issues and help them successfully use the product. You should have passion and experience for working as an individual contributor, but also able to work well with other teams such as sales and development to improve our product and technical processes.

Responsibilities

  • Be first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessions
  • Provide technical know-how and best practices to ensure proper implementation of Silverfort product, you will own and monitor issues from the start to resolution
  • Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the world
  • Provide timely information to customer-facing teams to improve overall customer satisfaction
  • Create and improve internal knowledge base articles
  • Work directly with management to create and improve current support procedures 

Requirements

  • 3+ years of experience in global technical support
  • Excellent knowledge in networking - a must
  • Cyber Security or Identity/Authentication background - a big advantage
  • Ability to understand and solve technical issues with little guidance
  • Proven knowledge working with Linux and Windows environments
  • Experience working with Active Directory        
  • Experience working with ticketing and support systems
  • Excellent communication and problem-solving skills
  • Excellent English – both written and spoken - a must
  • Ability to work in a fast paced and changing environment alongside taking initiative and adapt
  • Creative thinker and an amazing team player
  • Willingness to travel around 10% of the time (when possible again)
  • Ability to work under pressure in a positive culture, Should be fine for flexible working hours and days if needed

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